AFTER SALES SERVICE

Customer services/aftersales has been the stabilizing factor for dealerships in recent years. To safeguard the profit margins in the aftersales area for the long term, it is important to tie the driver to the respective brand organization for the entire time he or she uses the vehicle. The VDIK has acknowledged the particular importance of customer care and customers satisfaction and set up specific taskforces to deal with these topics. Another decisive factor for success in the aftersales area is the availability of sufficiently qualified staff. The VDIK‚ÄČwill continue to participate in the joint campaign for attracting young people to the motor vehicle trades.